Boston Celtics Ticket Policy

A Message From Our Players

Ticket Policy

On June 4, 2020, the NBA Board of Governors approved a competitive format to restart the 2019-20 season with 22 teams returning to play at a single site and a tentative start date of Friday, July 31. The Board’s approval is the first formal step among many required to resume the season. The NBA is working to finalize a comprehensive season restart plan with the National Basketball Players Association.

Under this restart plan, remaining 2019-20 Celtics home games that had been postponed since March 12 in response to the coronavirus (COVID-19) pandemic will not take place at TD Garden.

If you purchased single game tickets through an authorized seller of Celtics tickets:

Fans who purchased and still hold single game tickets for an impacted 2019-20 Season game through Ticketmaster or Ticketmaster affiliates (including NBAtickets.com) will automatically receive a refund within 30 days. This applies to Verified Resale Tickets through Ticketmaster as well.

Fans who purchased single game tickets for an impacted 2019-20 Season game directly from the Celtics should contact us through our general sales line at sales@celtics.com to determine available account credit and/or ticket refund options.

If you purchased tickets from the secondary market (e.g. Stubhub, Vivid Seats):

For fans who purchased tickets for an impacted 2019-20 Season game from the secondary market (i.e., a source other than directly from the Celtics, Ticketmaster, or another authorized seller of Celtics tickets), we recommend you contact that merchant directly. Please be advised that you will be subject to the cancellation policies of such merchant’s respective marketplace.

Additional Questions:

We have instituted a work from home policy for the Celtics Ticket Sales and Member Experience departments and our team continues to remain available for any fan inquiries. If you have any questions, please contact us using the information below.

Season Ticket Members:

Our updated ticket policy for impacted 2019-20 Season games was communicated to Season Ticket Members via email the week of May 4. This communication offered Season Ticket Members the option of a 10% account credit bonus, or to request a refund for the impacted 2019-20 Season games. Refund requests for impacted 2019-20 Season games must be received by July 16, 2020. For additional questions, contact your Member Experience Executive directly or you can contact us through the Member Experience Department email at fanrelations@celtics.com.

Suite Rental Clients:

Our ticket policy for cancelled 2019-20 Season games was communicated to suite rental clients the week of June 8. This communication stated that suite rental payments for these impacted games will be refunded via the original payment method unless you opt in to leave money on file as account credit for the 2020-21 Season. Please allow 2-3 weeks for refunds via credit card and 10-12 weeks for refunds via check. Requests to keep money on file must be received by 12 p.m. on Friday, June 12.

For additional questions or to keep money on file, feel free to contact your Account Executive directly or you can contact us through our general sales line at sales@celtics.com.

Mini Plans:

Our updated ticket policy for impacted 2019-20 Season games was communicated to Mini Plan Members via email the week of May 4. This communication offered Mini Plan Members the option of a 10% account credit bonus, or a refund for the impacted 2019-20 Season games. Refund requests for cancelled 2019-20 Season games must be received by July 16, 2020.

For additional questions, contact your Account Executive directly or you can contact us through our general sales line at sales@celtics.com.

Group Leaders:

Our updated ticket policy for impacted 2019-20 Season games was communicated to Group leaders via email the week of May 4. This communication offered Group Leaders the option of a 10% account credit bonus, or a refund for the impacted 2019-20 Season games. Refund requests for cancelled 2019-20 Season games must be received by July 16, 2020.

For additional questions contact your Group Sales Account Executive directly or you can contact us through our general sales line at groupsales@celtics.com.

Updates:

Fans are encouraged to continue visiting Celtics.com and the Celtics’ social platforms, where ticket and future schedule information will be announced as soon as it is available. If you have questions about Celtics tickets, please contact the Boston Celtics Ticket Office at sales@celtics.com.

Thank you so much for your continued support of Celtics Basketball.

1-866-4CELTIX

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