TD Garden Health & Safety Policies – Effective March 5, 2022

On February 21, 2022, TD Garden and the Boston Celtics aligned with the City of Boston, and no longer require guests to show proof of vaccination against COVID-19 to gain access to TD Garden.

Effective March 5, 2022, TD Garden and the Celtics also align with the City of Boston’s decision to lift its indoor mask mandate for certain venues, and no longer require fans to wear a mask while attending events inside TD Garden. While masks are no longer required, the Boston Public Health Commission still recommends masking indoors if you are at high risk for severe illness.

Please visit TDGarden/playitsafe or Boston.gov/btogether for more information. These policies are subject to change, along with state and local guidelines, throughout the season.

HEALTH AND SAFETY POLICIES

Do I need proof of vaccination against COVID-19, or a negative COVID-19 test result to attend a Celtics game?

On February 21, 2022, TD Garden and the Boston Celtics aligned with the City of Boston, and no longer require guests to show proof of vaccination against COVID-19 to gain access to TD Garden.

Effective March 5, 2022, TD Garden and the Celtics also align with the City of Boston’s decision to lift its indoor mask mandate for certain venues, and no longer require fans to wear a mask while attending events inside TD Garden. While masks are no longer required, the Boston Public Health Commission still recommends masking indoors if you are at high risk for severe illness.

What is the mask policy at TD Garden?

Effective March 5, 2022, TD Garden and the Celtics align with the City of Boston’s decision to lift its indoor mask mandate for certain venues, and no longer require fans to wear a mask while attending events inside TD Garden. While masks are no longer required, the Boston Public Health Commission still recommends masking indoors if you are at high risk for severe illness. These policies are subject to change, along with state and local guidelines, throughout the season.

Are there additional requirements for Celtics seating within 15 feet of the court?

No. Effective March 8, 2022, all fans are subject to the same health and safety policies regardless of their seating location or proximity to the court.

Are Celtics and TD Garden associates and employees required to comply with these health and safety requirements?

Yes, the Celtics and TD Garden require all employees to comply with these policies. Additionally, all TD Garden associates have received special training on CDC recommended guidelines and Play It Safe procedures, as well as the personal protective equipment necessary to do their job.

What do I do if I or someone in my party begins to experience symptoms while attending an event at TD Garden?

If you begin to feel ill, please text your name and seat location the Fan Safe Text Hotline at 857-400-8763 for additional direction or notify a TD Garden associate from an appropriate distance.

Guests are reminded to stay home if they:

  • have been diagnosed with or have tested positive for COVID-19 in the last 10 days;
  • are sick or have COVID-19 symptoms (such as fever, a sore throat, chills, cough, shortness of breath, congestion, nausea or vomiting);
  • have been in close contact with an individual diagnosed or exhibiting COVID-19 symptoms within the past 10 days;
  • have been directed to self-isolate or quarantine by health care provider or public health official; or
  • are awaiting the results of a COVID-19 test.

Ticketing

What tickets are currently on sale?

Single game tickets, Season Ticket Memberships, 10-Game Memberships, Group tickets and suite rentals are currently on sale. Learn more about our ticket products at Celtics.com/tickets.

To stay up-to-date on ticket offers, subscribe to Club Green emails. If you’re interested in becoming a Season Ticket Member (STM), you can learn more about our STM Wait List presented by American Express®.

Can I get printed tickets instead of mobile tickets?

No, all tickets are digital to ensure a safe and contactless experience for all guests.

How do I access and manage my mobile tickets?

Download the Celtics app on your smartphone or visit Celtics.com/accountmanager from your smartphone’s web browser. Log into or create your Celtics Account. Click on the “Tickets” tab at the bottom of your screen. Click “Access Your Tickets” and select the appropriate game. There you should be able to view, transfer and resell tickets from your smartphone. For more detailed instructions, visit our Mobile Ticket Management Guide.

Do I need to have a smartphone to display my ticket to enter the game?

Yes, digital tickets must be presented on your smartphone for entry. Guests can display more than one ticket on the same smartphone. For example, if you don’t have a smartphone, but someone in your party does, you can transfer your mobile tickets to their Celtics account and the gate attendant can scan multiple tickets on one device for all to enter. Visit our Mobile Ticket Management Guide for more information on how to transfer tickets.

What if I need help managing my tickets on game day?

Ask the TD Garden gate attendants for assistance or contact your Member Experience Executive if you’re a Season Ticket Member. You can also visit this webpage (Celtics.com/questions) and live chat with a Celtics representative using the chat feature at the bottom of your screen.

Am I eligible for a refund if I am unable to comply with TD Garden’s health and safety protocols, or develop or am exposed to COVID-19 symptoms between the time I purchase my tickets and the day of the game?

If you are unable to attend, we encourage you to transfer your tickets to someone who is able to safely attend the game. For more information on how to transfer and manage your tickets, click here. The Celtics have a no refund policy for all tickets unless a game is officially cancelled. Contact fanrelations@celtics.com if you have questions about this policy.

What is the refund policy for a postponed or cancelled game?

Single game tickets purchased for a postponed 2021-22 season game will be honored when the game is rescheduled.

If such postponed game is ultimately not played or played without fans:

  • Fans who purchased and still hold single game tickets for such game through Ticketmaster or Ticketmaster affiliates (including NBAtickets.com) will automatically receive a refund within 30 days. This applies to Verified Resale Tickets through Ticketmaster as well.
  • Fans who purchased single game tickets for such game directly from the Celtics should contact the Celtics through our general sales line at businessoperations@celtics.com to determine available account credit and/or ticket refund options.
  • Fans who purchased tickets for such game from the secondary market (i.e., a source other than directly from the Celtics, Ticketmaster, or another authorized seller of Celtics tickets), should contact that merchant directly. Please be advised that you will be subject to the cancellation policies of such merchant’s respective marketplace.

Bag Policy & Security

What is the bag policy? Are there exceptions?

To uphold health and safety protocols, minimize contact and ensure a swifter entry process, TD Garden has a no bag policy.

If a bag is necessary for medical reasons or childcare, bags may not exceed 14”x14”x6”. All bags (including clear bags and ProShop powered by ‘47 bags) are subject to x-ray screening and inspection. Patrons with prohibited items will not be permitted entry to the arena (click here for list of prohibited items). TD Garden does not provide on-site storage. Guests are asked to plan accordingly and allow for extra time when arriving to TD Garden.

Can I bring my ProShop purchases into the arena?

Guests who shop prior to attending the game will be permitted to bring ProShop powered by ‘47 bags into the arena. All bags will be subject to x-ray screening and inspection.

Contactless Concessions And Transactions

What type of food and beverage options will be available in-arena?

Food, beverage and alcohol will be available for purchase. Mobile ordering and payment are strongly encouraged. Guests should download the TD Garden Hub App for access to all contactless features like the PISP parking, mobile ordering and mobile wallet.

How do I place a mobile order?

Mobile ordering and payment are strongly encouraged. Guests are encouraged to download the TD Garden Hub App for access to all contactless features like mobile tickets, parking, mobile ordering and mobile wallet.

Will I be able to bring in my own food and beverages?

No, outside food and beverage will not be permitted.

What type of payment methods are accepted in the arena?

Mobile ordering and payment are strongly encouraged.

Will I be able to purchase concessions in person (without using a mobile app)?

Yes.

Parking/Transportation

Can parking be purchased in advance?

Yes, you can purchase parking in the North Station Garage in advance of the game (see here). All parking passes are digital and you or someone in your party must have a smartphone to scan the pass upon entering the garage.

What time does the North Station Garage open and close on the day of the game?

The North Station Garage is open daily from 5:00 AM on the day of the game through 1:00 AM the following morning. A digital gameday parking pass allows entry three (3) hours prior to the scheduled event and lasts for eight (8) hours. Learn more about parking times and rates here.

How do I access my mobile parking pass for entry into the North Station Garage?

Follow these steps to access and scan your parking pass on the day of your game. We highly recommend pulling up your pass before you enter North Station Garage for the quickest entry process.

  1. Download the TD Garden Hub App to your mobile device.
  2. Log in with your TD Garden account or create one if you don’t have one.
  3. Click on the menu bar in the top left.
  4. Click the Parking icon.
  5. Click “Pre-purchase parking.”
  6. Log into the Ticketmaster account you used to purchase your parking pass.
  7. Click on the parking pass and keep it pulled up as you enter the garage. Instead of grabbing a ticket as you enter, show the gate attendant your pass and they will help you scan it for entry.

Can I still take the MBTA to the game?

Yes, please check MBTA and Commuter Rail schedules and guidelines prior to planning your visit.

Arena Information

What time do doors open before the game?

General doors open one hour before tip-off. Premium doors open two hours before tip-off. Fans are encouraged to arrive earlier than usual to allow enough time to provide their proof of vaccination.

Do I have to enter through a specific gate?

Prior to arrival, all ticketed guests will receive a “Know Before You Go” email with entry gate details and maps, Play It Safe reminders, and other important information. Upon arrival, the entry gates will be clearly marked.

As you approach the entrance, please have your mobile ticket, valid ID and the required COVID-19 vaccination proof ready to show TD Garden personnel.

Where can I access the new map of the arena?

Access the map here.

What efforts has TD Garden taken to ensure a clean, safe and healthy experience inside the arena?

TD Garden has heightened all cleaning procedures including the cleaning and sanitization of high touch areas before and after each game, and regularly throughout the event with hospital grade disinfectants. A dedicated ‘TD Garden Clean Team’ will be assigned to the arena for active disinfecting during the event. TD Garden will be following guidelines from the CDC and has engaged outside experts to clean and disinfect restrooms, concessions, and seating prior to every game. Additional hand sanitizing stations are available throughout the arena as well.

Additionally, TD Garden has received the Global Biorisk Advisory Council STAR Facility Accreditation for its commitment to outbreak prevention, response, and recovery. The GBAC STAR affirms that the arena has established and maintained a cleaning, disinfection and infectious disease prevention program to minimize risks, implemented proper cleaning protocols, techniques and practices to combat infectious diseases and extensively trained cleaning professionals for outbreak and infectious disease preparation and response.

What is the arena capacity?

TD Garden will operate at full capacity in accordance with state and local guidelines.

Will there be hand sanitizing stations available?

Hand sanitizing stations are available throughout the arena.

Box Office & Proshop

Is the Box Office open on game days/nights?

Yes, the TD Garden Box Office and the Boston Garden Society Box Office will be open and operating on game days, opening 2 hours prior to the start of the game and closing 1 hour after the game begins. Guests are reminded that TD Garden is using all mobile ticketing and that they should use the Celtics App or TD Garden Hub App to access their tickets.

Is the ProShop open on game days/nights?

Yes, the ProShop powered by ‘47 will be open. Guests may shop online through the TD Garden Hub App or at BostonProShop.com and select ‘in-store pick-up' as the delivery method. Check hours of operation at BostonProShop.com.

Can I bring my ProShop purchases into the arena for the game?

Yes, guests who shop prior to attending the game will be permitted to bring ProShop powered by ‘47 bags into the arena. All bags will be subject to x-ray screening and inspection.

Does the ProShop offer pre-order or contactless pick up?

Guests may shop online through TD Garden Hub App or at BostonProShop.com and select ‘in-store pick-up' as delivery method. Check hours of operation at BostonProShop.com.

Customer Service

Who can I contact in the arena if I have a question or customer service issue?

You can approach any TD Garden staff member in the arena, or text TD Garden’s Fan Hotline at 857-400-8763. The Fan Safe Hotline is active and monitored only on event days, beginning 90 minutes prior to the event start time through the end of the event.

You can also visit this FAQ page (Celtics.com/questions) from your mobile device to live chat with a Celtics representative using the chat feature at the bottom of your screen. If you’re a Season Ticket Member, contact your Member Experience Executive.

Is ADA assistance available?

Yes, ADA seating and assistance are available. Visit TD Garden’s accessibility page for more information about ADA game night resources.

If I have more questions or I am unable to meet the requirements, who do I contact?

  • If you’re a Celtics Season Ticket Member, contact your Member Experience Executive.
  • If you purchased a suite rental, Rafters Studio, or other premium seating space, contact the Celtics Account Executive that you purchased through.
  • For Celtics customer service, contact fanrelations@celtics.com
  • For TD Garden customer service, contact customerservice@tdgarden.com
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